Refund & Cancellation Policy

When there is something to pay for

Any paid plan will show its price, its length and what it includes on the screen where you buy it, before the payment is made. Payment will be taken through a licensed payment gateway; we never see or store your card, UPI or bank details.

Cancelling

• A subscription can be cancelled at any time from the app, under Profile.
• If it was set up as a UPI AutoPay mandate, the mandate must also be stopped in the app you pay with — Google Pay, PhonePe, Paytm or your bank's app — under Autopay or Mandates. Cancelling inside Vandan stops the renewal from our side; stopping the mandate stops it from the bank's side.
• Stop it at least 24 hours before the renewal date, or that cycle may still be charged.
• After cancelling, the plan keeps working until the end of the period already paid for, and then the account returns to the free tier. Your cards, photo and name are untouched.

When we refund

• Charged twice for the same period because of a technical fault.
• Wrong amount taken because of a fault on our side.
• A charge you did not authorise, once verified.
• The service was unavailable for more than half of a billing period because of a fault on our side.
• Charged after cancelling, when the cancellation was made in time.

When we do not

• Part-used periods, where you simply stopped using the app.
• Forgetting to cancel before a renewal that was properly notified.
• Not liking a particular card or set of cards — tell us instead, it is useful.
• An account closed by us for breaking the terms.

How to ask

Write to vandanadmin@snapreel.in from the email you can be reached at, with your registered mobile number, the date and amount, and what went wrong. We reply within 48 hours and decide within 7 working days. An approved refund goes back by the way it was paid, and the bank or UPI provider usually takes 5–7 working days after that.

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